Shipping policy
Shipping
Delivery will be processed by bpost (or another shipping company depending on the country you live in) to the address of your choice. We do our utmost best to deliver your order within 1-3 working days after receiving the payment.
You can track all orders with a personalised tracking code. You will receive this code once your order leaves our warehouse. If not, please check your spam.
For Europe and other countries, the expected shipment time can vary between 2 - 14 working days. If you have an urgent request please send us an email so we can ship by express delivery with an additional cost.
International shipments outside the European Union could have some duties and taxes once the shipment reaches the delivery country. A Wilder Home cannot control or predict these charges, therefore it is our customers responsibility to pay any additional charges for customs clearance.
International shipments outside the European Union could have some duties and taxes once the shipment reaches the delivery country. A Wilder Home cannot control or predict these charges, therefore it is our customers responsibility to pay any additional charges for customs clearance.
Check your track-and-trace code on a regularly base so you can follow your order.
Dispatch
If you order before 15:00 your order will be dispatched the same day.
In case of technical malfunction, however, which fall under the category of circumstances beyond 'A Wilder Home' control, an order will be shipped as soon as possible.
The shipping time is indicative and is therefore not guaranteed. It should be considered as a non-binding estimate. A Wilder Home cannot be held responsible if the shipping company is unable to deliver the order to customer on time.
If the package is damaged when it arrives and/or any shortages in the products delivered, it is your responsibility to inform us as soon as possible. We may only be held liable for damage in the event of deliberate act or gross negligence. We are not liable for any indirect damages whatsoever which may have been incurred by the buyer or the shipping company.
Shipping costs
Belgium & Netherlands: Free shipping for orders above €89.
Rest of Europe and World: Free shipping on orders above €250
Rest of Europe and World: Free shipping on orders above €250
If this amount is lower, you'll have the possibility to choose different ways of shipping (with different prices) at checkout. We ship with Bpost, Postnl, DPD, Mondial Relay and more. All prices and info available at checkout screen.