Refund policy

Refund & Return Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and a complete product (for example, the two elements of a pair must be returned together). You are not obligated to use the original package. You’ll also need the receipt or proof of purchase. We will in any case only approve requests for return if the product has not been worn or washed, or if you have not attempted to mend or alter the product in any way.

To start a return, you can contact us with your name, address, name of the item you would like to return and invoice number at info@awilderhome.be

The shipping costs of the returned merchandise will be entirely paid for by the customer. Under no circumstances will 'A Wilder Home' reimburse the shipping costs of returned merchandise. If the return instructions have been followed accurately, A Wilder Home will reimburse for the returned product(s) within 14 days after receiving but shipping fees shall not be refunded. Please remember it can take some time for your bank or credit card company to process and post the refund too.

For return orders outside EU, please always mention return outside of the package and mark the return box on your customs declaration form. This to avoid import duties for A Wilder Home on the returned products. Return or exchange parcels without the return notice and with custom charges, will not be accepted and not be payed by A Wilder Home. All custom charges are for your own account.

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like custom products (such as special orders, gift cards or personalized items), and personal care goods (such as beauty products).  Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.